why interact?
the quality of interaction separates great hotels from the rest, something that most hotels are unable to manage efficiently

every good interaction helps to build a great brand, one which the guests like to revisit and recommend
we make guest interactions efficient and effective
guest interactions are often done inefficiently
Guest - Hi, I would like to book a spa treatment
Guest - Hi, I would like to book a spa treatment
Guest - What all do you offer?
Guest - Ok sure
Front desk - Hello sir, allow me to connect you to the spa
Spa - Hello sir, how can I help you?
Spa - Sure sir, what treatment would you like to go for?

...and it goes on...
we provide easier access to information & services
most guests interact for the following reasons
to get more information

to request a service

to get a status update

to provide feedback
give guests the convenience and privacy they need
interact with guests without invading their privacy
easy access to information
information that is
complete,
consistent
and always accessible
non-intrusive interaction
interaction done
at a convenient time,
not invading privacy
and not forceful
like status updates & reminders
updates that are
timely,
accurate
and subtle
stay connected at every stage of the stay
guests have different needs at different times
before check-in
virtual check-in
airport pickup
outside the hotel
at the hotel
all hotel services
facility reservations
personalized deals
feedback on requests
after check-out
feedback on stay
periodic marketing
virtual check-in
airport pickup
all hotel services
facility reservations
personalized deals
feedback on requests
feedback on stay
periodic marketing